. General Information

• Company Name: Penrose Place Limited

• Registered Office: 20 Arbury Hall Road, Shirley, Solihull, West Midlands, B90 4PY, United Kingdom

• Contact Email: Contact@penroseplace.org

• Phone Number: 07399 647 495

These Terms govern your use of our Site and services, including purchasing products, subscriptions, bookings, and using the web chat feature.

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2. Purchases

By making a purchase on our Site, you agree to the following:

• Product Descriptions: We strive to ensure that all product descriptions, pricing, and availability are accurate. However, errors may occur. If we discover an error in the price or availability of a product you have ordered, we will contact you with the option to reconfirm or cancel your order.

• Payment Methods: We accept major credit cards, debit cards, and bank transfers. All transactions are securely processed through our payment gateway.

• Order Confirmation: Your order is confirmed only when we send you an email confirming dispatch.

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3. Subscriptions

For subscription-based services:

• Billing: Subscriptions will be billed periodically as stated on the product page.

• Cancellation: You may cancel your subscription at any time by contacting us at Contact@penroseplace.org. No refunds will be issued for partially used subscription periods.

• Price Changes: We reserve the right to adjust subscription prices. You will be notified at least 30 days in advance of any changes.

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4. Bookings

For event bookings (e.g., candle and soap-making parties):

• Deposits and Payments: Bookings require a non-refundable deposit to secure your event date. Full payment must be made 28 days prior to the event.

• Cancellations: Refer to our Booking Policy for details on cancellations and refunds.

• Changes: Changes to bookings must be requested at least 35 days in advance.

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5. Web Chat

Our web chat feature allows you to communicate with us in real time. By using this feature:

• You agree to use the chat for legitimate inquiries only.

• Abusive, inappropriate, or offensive language will not be tolerated and may result in the termination of your access to this feature.

• Conversations may be recorded and stored for quality and training purposes.

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6. Privacy and Data Protection

We take your privacy seriously. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal data.

• We comply with the General Data Protection Regulation (GDPR) and other applicable UK data protection laws.

• By using our Site, you consent to the collection and use of your personal data in accordance with our Privacy Policy.

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7. Cookies

Our Site uses cookies to improve your experience. For details about how we use cookies and how you can manage them, please review our Cookies Policy.

• By continuing to use our Site, you consent to our use of cookies unless you have disabled them in your browser settings.

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8. Intellectual Property

All content on this Site, including text, images, logos, and graphics, is the property of Penrose Place Limited or its licensors. You may not use, copy, or distribute any content without our prior written consent.

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9. Limitations of Liability

Penrose Place Limited is not liable for:

• Any delays, losses, or damages caused by third-party couriers.

• Loss of data, revenue, or profits resulting from your use of our Site.

• Any indirect, consequential, or incidental damages arising from the use of our products or services.

Our total liability to you for any claim will not exceed the amount paid for the product or service.

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10. Your Responsibilities

By using our Site, you agree:

• Not to use the Site for unlawful purposes.

• To provide accurate and complete information when placing an order or booking an event.

• To respect the intellectual property rights of Penrose Place Limited and others.

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11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be effective upon posting on this page with a revised effective date. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

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12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Contact Us

If you have any questions about these Terms or need assistance, please contact us:

• Email: Contact@penroseplace.org

• Phone: 07984380028