Effective Date: January 1, 2024

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At Penrose Place, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, and secure your personal information when you interact with us through our Facebook form.

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1. Information We Collect

When you complete our Facebook form, we may collect the following personal information:

• Name

• Email address

• Phone number

• Any additional information you voluntarily provide

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2. Purpose of Collection

We collect your personal information for the following purposes:

• To respond to your inquiries or requests

• To provide information about our events, services, or promotions

• To improve our services and customer experience

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3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our legal basis for collecting and processing your personal information is your explicit consent. By submitting your information through our Facebook form, you agree to this Privacy Policy and grant us permission to contact you.

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4. How We Use Your Information

Your personal information will be used solely for the purposes outlined in this Privacy Policy. We will not share your information with third parties except:

• To fulfill your requests

• To comply with legal obligations

• To protect our rights

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5. Data Security

We take data security seriously and have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or misuse.

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6. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. You can request deletion of your data at any time by contacting us at Contact@penroseplace.org.

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7. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request correction of any inaccuracies in your data.

• Deletion: Request deletion of your personal information.

• Restriction: Request restriction of processing your personal information.

• Objection: Object to the processing of your personal information.

• Data Portability: Request that your personal information be transferred to another organization or directly to you.

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To exercise any of these rights, please contact us at Contact@penroseplace.org. We will respond promptly and within the legally mandated time frame.

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8. Cookies and Tracking Technologies

While this policy focuses on information collected via Facebook forms, please note that other interactions with Penrose Place, including our website, may involve cookies or tracking technologies. Our [Cookie Policy](insert link if applicable) provides further details.

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9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised effective date. We recommend reviewing this policy regularly to stay informed about how we protect your information.

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10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we process your data, please contact us:

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Penrose Place

• 20 Arbury Hall Road, Shirley, Solihull, B90 4PY

• Email: Contact@penroseplace.org

• Phone: 07399 647 495​

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