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  • Do you ship internationally?
    Yes, we ship internationally. International shipping rates and times vary depending on the destination.
  • How can I contact you or customer service?
    You can reach our team by using one of the below methods during business hours: Email: contact@penroseplace.org Pone/WhatsApp : +447399647495 Contact Us Form: https://www.penroseplace.org/contact-us
  • What is your return policy?
    https://www.penroseplace.org/returns-policy
  • What are the shipping options and costs?
    We offer various shipping options, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the weight of your order.
  • Can I track my order?
    Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.
  • What products do you offer?
    We specialise in hand-crafting natural and sustainable bath, body and home products for you. All Vegetarian and cruelty-free! Bath Products: https://www.penroseplace.org/bath Body Products: https://www.penroseplace.org/body Aromatherapy: https://www.penroseplace.org/aromatherapy Parties: We host soap and candle crafting partied for adults and children. Perfect for anniversaries, birthdays or even a cheeky hen/stag do! Candle-Crafting Parties: https://www.penroseplace.org/candle-making-parties
  • Do you offer gift wrapping or personalised messages?
    Yes, at check out there is an option to add gift wrapping for just £2.99!
  • How can I place an order?
    Orders can be placed directly through our website by selecting the products you wish to purchase and then going to checkout. Bath Products: https://www.penroseplace.org/bath Body Products: https://www.penroseplace.org/body Aromatherapy & Home Products: https://www.penroseplace.org/aromatherapy
  • Are your products natural, cruelty-free and sustainable?
    Yes, all our products are made with natural and vegetarian ingredients and are eco-friendly. We prioritise sustainability when sourcing ingredients and packaging. All of our products are cruelty-free and only tested on eager volunteers. https://www.penroseplace.org/about-us
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