At Penrose Place Limited, we strive to ensure your orders are delivered promptly and safely. By placing an order with us, you agree to the terms outlined in this shipping policy.

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Shipping Options and Rates

We offer the following shipping services for domestic orders:

• Standard Shipping: £1.30 (3–5 working days)

• First-Class Shipping: £5.00 (1–2 working days)

• Free Standard Shipping: For orders over £35.00

• Free Express Shipping: For orders over £50.00

Please note that all delivery timeframes are estimates and begin from the date your order is dispatched, not from the order date.

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Order Processing Time

• Orders are typically processed and dispatched within 1–3 working days.

• During busy periods, such as holidays, processing times may be longer.

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Lost or Stolen Packages

Once your order has been dispatched and handed over to the courier, Penrose Place Limited is no longer responsible for the parcel. Please note the following:

1. Courier Responsibility:

   • Delivery is handled by third-party courier services. Penrose Place Limited cannot be held liable for parcels that are lost, delayed, or stolen after dispatch.

2. Tracking Information:

   • For your convenience, tracking details will be provided where applicable. We encourage you to monitor your parcel’s progress and contact the courier directly if issues arise.

3. Claims for Lost or Stolen Packages:

   • If your package is lost or stolen, we recommend contacting the courier to file a claim.

   • If you require assistance with tracking or documentation for your claim, please contact us at Contact@penroseplace.org, and we will do our best to help.

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Incorrect Address

It is the customer’s responsibility to provide the correct shipping address at checkout. If an incorrect address is provided:

• Penrose Place Limited is not responsible for packages delivered to the wrong address.

• If the package is returned to us, we will notify you and arrange re-delivery at your expense.

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Damaged Items

If your order arrives damaged:

• Notify us within 48 hours of delivery at Contact@penroseplace.org with photos of the damage and the packaging.

• We will work with you to resolve the issue promptly.

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Returns Due to Non-Delivery

If a package is returned to us due to non-delivery (e.g., missed delivery attempts):

• We will notify you and arrange for re-delivery at your expense.

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Contact Us

If you have any questions or concerns about this shipping policy, please contact us at:

• Email: Contact@penroseplace.org

• Phone: 07884380029