At Penrose Place Limited, we are dedicated to ensuring your satisfaction with every purchase. Our aim is to delight you with our products, and we stand by our commitment to a no-quibble returns policy (within reason). If you’re not entirely satisfied with your purchase, our detailed return process will guide you through your options.
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Eligibility for Returns
You can return items within 30 days of receiving your order, provided they meet the following conditions:
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Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
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Non-Returnable Items: Certain items, such as custom, bespoke, or personalised products, cannot be returned. Details will be specified on the product page at the time of purchase.
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Custom and Bespoke Products
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Custom-made, bespoke, or personalised items are non-returnable unless they are faulty or damaged on arrival.
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Return Process
To make a return, please follow these simple steps:
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Please contact us to discuss your return:
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Email: Contact@penroseplace.org
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Phone: 07399 647 495
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Return Shipping Costs
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Customers are responsible for the cost of return shipping.
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We recommend using a trackable shipping service or purchasing shipping insurance to ensure your item reaches us safely.
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Shipping costs are non-refundable, and if you receive a refund, it will not include your return shipping costs.
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Refund Process
Upon receiving your returned item, we will inspect it and notify you of the outcome:
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Approved Refunds:
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If your return is approved, we will process your refund within 5–7 working days to your original payment method.
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Rejected Refunds:
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If the returned item is not in its original condition, is damaged, or has missing parts not due to our error, your refund may be rejected.
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Late or Missing Refunds
If you haven’t received your refund within 3 weeks of posting your return, follow these steps:
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Re-check your bank account for transactions from Penrose Place Limited.
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Contact your bank or credit card provider to check for pending transactions.
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If the issue persists, contact us at Contact@penroseplace.org or call 07399 647 495 for assistance.
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Our Promise to You
We are committed to making your shopping experience with Penrose Place Limited enjoyable and stress-free. If you have any questions about this policy or need additional support, please don’t hesitate to reach out to us:
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Email: Contact@penroseplace.org
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Phone: 07399 647 495